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AES SYSTEMS INC
Making Your Bulk Mail Work
AES Customer Support Center
IMPORTANT SUPPORT NOTES

Annual License: This includes a bi-monthly up date to City/State, ZIP+4, ZIPMove, DPV and eLOT data, Mail STAR, Mail-LIST, MailDPV, Mai lSERVE executables, DLL’s and help files

Standard Support: Installation support is available for thirty days from receipt of the installation DVD.

Product support is available throughout the license period. Error reports receive a response within one business day of receipt of the report and will be corrected within three business days of receipt of a reproducible case.

Support Requests: All support requests should be submitted to support@aescass.com. Support requests must describe how to reproduce the error.

If necessary to reproduce the case, include as an attachment any criteria or file description files or a portion of the input address file that includes the case being reported.



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AES provides customer support to our clients at no additional cost. Many of your questions may have answers in our FAQ or may be resolved in via our Live Help monitor.

Before calling AES, visit our FAQs, or for terminology issues visit our online Knowledge Base. You can also find valuable information on our product pages.

If you have concerns related to your USPS discounts, the USPS processes or how to get your bulk mailing permits, please visit our Bulk Mail Center. Our Bulk Mail Center provides answers on most of the USPS systems and processes. You may also visit the USPS website.
GETTING THE BEST OF AES CUSTOMER SUPPORT


Here are the AES support options and response time.

Live Help
The AES Live Help is available Monday - Friday from 7:30a.m - 4:30p.m CST. Click Here For Live Help

Ticket System
Clients may submit a support ticket any time of day or on any day. Tickets submitted on weekends or outside of the standard office hours, or on public holidays may have a delayed response of up to 48 hours or more. Click HereTo Submit a Support Ticket

Toll Free Telephone
The AES customer support is available by telephone Monday - Friday from 7:30a.m - 4:30p.m CST. 1-866-636-9546

Direct Email Request
Clients may send emails any time of day or on any day. Emails sent on weekends or outside of the standard office hours, or on public holidays may have a delayed response of up to 48 hours or more. Click Here To Send An Email
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